Set Up Initial Email Password or Reset Forgotten Email Password

Applies to: All Students and Employees

Problems? Email
techsupport@pennwest.edu

STEP 1  

Go to https://passwordreset.microsoftonline.com/?username=@pennwest.edu

STEP 2

Enter your entire PennWest email address and the characters shown in the picture. Click "Next."

email instructions

STEP 3

Select “I forgot my password” and then click “Next.”

email instructions

STEP 4

Select from the options provided and Microsoft will send you a verification code.

email instructions

STEP 5

Enter the verification code and click "Next."

email instructions

STEP 6

Enter your new password twice and click "Finish."

email instructions

Password Requirements

  • Password must be at least 12 characters in length.
  • Password must be different than the previous 10 passwords.
  • Password must contain at least 2 additional type of character: Number, Capital Letter, or “Special Character” in addition to Lowercase Letters.
  • Password expires in 1 year
  • Passphrase – It is recommended that you use a passphrase which is a series of random words which may not include spaces. Example: CorrectHorseBatteryStaple5

Reminder: Make sure you update each of your devices that use your PennWest account with your new password!

Pending approval by the Middle States Commission on Higher Education ©2022 Pennsylvania Western University